Terms of service
Terms of Service — Jess & Anne Boutique
Welcome to Jess & Anne Boutique. These Terms and Conditions govern your use of jessanneboutique.com and any purchase you make through it. By placing an order, you agree to these Terms.
Article 1 — Definitions
Consumer: a natural person purchasing products for personal, non-commercial use.
Company: Jess & Anne Boutique, operated by SB-Collective LLC.
Day: calendar day, unless "business day" is specified.
Distance contract: an agreement concluded through remote communication without the physical presence of both parties.
Terms: this document.
Article 2 — Identity of the Company
Company Name: Jess & Anne Boutique
Legal entity: SB-Collective LLC
Business address: 1007 N Orange St. 4th Floor, Suite 5444, Wilmington, DE 19801, United States
Contact email: support@jessanneboutique.com
Website: jessanneboutique.com
Article 3 — Applicability
These Terms apply to all offers and contracts between Jess & Anne Boutique and the consumer. You can review these Terms on our website before completing a purchase, and a copy is available on request. If any provision is found invalid, the remaining provisions stay in full effect.
Article 4 — The Offer
Each product listing includes a clear description. Images represent products as accurately as possible, though slight variations in color or size may occur due to lighting, screen settings, or manufacturing batches.
Each offer specifies the product price (excluding any import taxes that may apply), shipping terms, the applicable return policy, and any special conditions. Offers may be modified or withdrawn at any time before purchase.
Article 5 — The Contract
The contract is formed once your payment is completed. Jess & Anne Boutique reserves the right to refuse or cancel any order in cases of suspected fraud, misuse, or pricing/availability errors. If we cancel a paid order, you will receive a full refund.
Article 6 — Returns
You may return eligible items within 30 days of receiving your order, in line with our Returns & Refund Policy. To be eligible, items must be unworn, unwashed, undamaged, and in their original packaging.
Final Sale items — products clearly marked as Final Sale at the time of purchase — are not eligible for return or refund. This is indicated on the product page.
Article 7 — Return Costs & Refunds
The consumer is responsible for return shipping costs. Approved refunds are issued to the original payment method within 7 business days of receiving and inspecting the returned item.
Article 8 — Exclusions from Returns
Returns are not accepted for:
- Used items or items returned without original packaging
- Hygiene or intimate-use products
- Items clearly marked as Final Sale or non-returnable
Article 9 — Prices
Prices shown at the time of purchase will not increase after the transaction is completed, except where required by law. All prices are displayed in the currency shown at checkout.
Article 10 — Product Conformity
Jess & Anne Boutique warrants that products conform to their website description and meet reasonable quality standards.
Article 11 — Delivery
Orders are processed within 1–2 business days and shipped subject to the terms set out in our Shipping Policy. Delivery typically takes 3–7 business days after dispatch, for a total of approximately 4–9 business days. If a significant delivery delay occurs, we will inform you.
Article 12 — Payment
Payment must be completed at the time of purchase through our secure payment providers. Jess & Anne Boutique reserves the right to correct pricing or availability errors without prior notice.
Article 13 — Complaints
Complaints may be submitted to support@jessanneboutique.com. We aim to respond within 24 hours on business days. If you are not satisfied with the resolution, you may contact the appropriate consumer protection authority in your country of residence.
Article 14 — Governing Law
These Terms are governed by the laws of the State of Delaware and applicable United States federal law. Where you are a consumer resident in another country, this does not deprive you of any mandatory consumer protections you are entitled to under the laws of your country of residence.
Article 15 — Modifications
Jess & Anne Boutique may modify these Terms at any time. Changes take effect upon publication on this page, and continued use of the site after changes are posted constitutes acceptance.
Article 16 — Security & Trust
We operate on secure platforms and work with trusted, reputable payment processors to protect your transactions.
Article 17 — Product Variations
Product colors, sizes, and packaging may vary slightly due to screen settings, manufacturing batches, and supplier variation. For any questions before purchasing, please contact us.
Contact
Email: support@jessanneboutique.com
Website: jessanneboutique.com
Our support team is available Monday to Friday 9:00 AM – 6:00 PM ET and Saturday to Sunday 10:00 AM – 3:00 PM ET. We aim to respond to all inquiries within 24 hours on business days.